Agreement with the client

Our experience tells us that defining our client's needs at an early stage in the assignment is a precondition to achieving client satisfaction. Therefore, at the start of a new client relationship, we always ensure that we spend sufficient time with our client establishing the client´s needs and defining our assignment.

Hence, when we receive an enquiry about a new assignment, we always endeavour to start with a personal meeting with the client. At this meeting, the client has the opportunity to describe his or her problem and we can explain our ability to assist in the case at hand. We can then decide on our possible assignment, our fees and how to move forward.

At the beginning of every new assignment, we also provide the client with a written letter of engagement, summarising our assignment and setting out our agreement concerning fees and limitation of liability.